Refund policy

Refund & Return Policy

1. Damaged, Defective, or Missing Items If your item arrives damaged, defective, or with missing parts, please contact us within 7 days of delivery at helphabrz@gmail.com. Please include your order number along with clear photos or videos showing the issue. Once verified, we will send a free replacement or issue a full refund immediately.

2. Delayed or Lost Packages If your tracking information has not updated or your package has not arrived within 45 days of dispatch, please contact us for assistance.

3. Non-Refundable Situations We cannot offer a refund or replacement in the following cases:

• Packages marked as "Delivered" by the carrier.

• Orders undelivered due to an incorrect or incomplete shipping address provided at checkout.

• Returns or exchanges based purely on personal preference (change of mind) after the item has been delivered in good condition.

• Claims submitted more than 14 days after delivery.

4. Order Cancellations Orders can only be canceled before they enter warehouse processing or shipping. Once processed or shipped, an order cannot be canceled.